Reservation and confirmation
Sending the request records it on the platform, but it does not confirm a purchase. It is confirmed only when you receive our WhatsApp confirmation after date, quantities, coverage, and payment are validated.
Before requesting
Ordering information
The platform records your reservation and assigns a reference. A person or the bot confirms it on WhatsApp before production.
Reservation on the platform · confirmation on WhatsApp
Delivery and pickup
Free local delivery requires at least MX$300 per date and address, plus a validated area, access, and route. Below the minimum, we offer pickup or confirm the applicable fee. The private production address is not published.
One or four dates
The four-date option is managed and has no automatic debit. Each date, payment, capacity slot, and route is confirmed separately; future weeks cannot be combined to reach the delivery minimum.
Changes and cancellations
You can request cancellation from the tracking page or on WhatsApp. To protect the order, the request is reviewed and cancellation takes effect only when you receive its WhatsApp confirmation. Changes must be requested before the production cutoff.
Ingredients and allergens
Each product card lists declarable allergens. If you report an allergy, possible trace, or an undocumented question, the request moves to a person. We do not promise a trace-free kitchen or provide medical advice.
Data and order access
We request your name, phone number, and—only for delivery—your area and address. Before recording or displaying orders, we send a one-time code by SMS first. We show history only after verification. WhatsApp is reserved for order confirmation and support.
Transparency before launch
The platform does not charge or confirm automatically. Production cutoffs, refunds, data retention, and the complete privacy notice must be approved before real orders are activated.
Prepare a request